Cheap $5‑9 SaaS plans sabotage growth and drive support overload
The author recounts pricing his SaaS at $9/month, which attracted demanding users who generated a flood of support tickets and churned quickly. Raising the price to $49 slashed tickets by 60% and lifted revenue 400%, proving sub‑$10 tiers erode profitability. The lesson: low‑price plans can torture a SaaS business.