Why Chat‑Only AI Interfaces Fail and How to Choose the Right Modality
The piece warns that the AI industry’s obsession with chat bubbles forces users into awkward interactions, especially when they’re on the move or under pressure. It proposes a practical framework—Task Audit and Input/Output Alignment Matrix—to pick the right input and output modality based on context, intent, and cognitive load, helping products deliver smoother, more intuitive AI experiences.