West Shore Home doubles revenue with AI, slashes 1,000 jobs
West Shore Home tapped Claude‑driven AI to scan bathrooms, automate design, and streamline installs, lifting gross revenue to $1.15 billion while shaving off roughly 1,000 hires. CEO W.J. Werzyn says the boost shows AI can replace middle‑tier labor, but the technology still hallucinates and can’t handle the “last‑mile” human judgment.