Designers must stop treating AI as conscious—new UX framework offers a trust‑first roadmap
The piece reveals how our brains automatically treat AI as if it has a mind, and why that illusion hurts user trust. It introduces two UX tools—the Mind Attribution Ladder and the Empathy Trough—to help designers calibrate expectations and build conversational agents that feel trustworthy without consciousness. Applying this framework can prevent misplaced expectations and ethical slip‑ups in AI products.