First Customer‑Success Hire Saves Founders From Drowning in Support
Atlassian’s SVP of Customer Success shares a step‑by‑step playbook for founders to add their first CS IC—look for people with any front‑line experience, from waiting tables to tech support, and align interview loops and pay with success metrics. The guide shows how that hire unlocks growth, frees founders to focus on product, and sets up a scalable CS org.