PagerDuty hits $480M ARR by banking on $100K+ customers and lean ops
PagerDuty now sits at $480 M ARR, driven by a 107% NRR and a 6% rise in customers above $100k ACV. The company cut spend across sales, product and G&A, lifting operating margins to 21%, while free users grew 11% to seed future expansion. The lean, customer‑centric model re‑accelerates growth in a crowded DevOps market.