Intercom launches Evals and Releases for Fin, enabling safe AI rollouts
Intercom’s new Evals feature lets teams run Fin through simulated, real‑world conversations and automatically score each scenario against custom success criteria. Releases creates a sandbox Fin version where changes can be tested, A/B‑tested, and rolled out gradually. Together they give support teams confidence that AI‑driven answers stay on brand, accurate, and compliant as they evolve.