How AI Agents Ended a 9-Year Partnership: ServiceTitan Kills Podium Integration
ServiceTitan gave roughly 1,000 shared customers 30 days' notice before killing its nine-year Podium integration, in peak HVAC season. Podium's offense: its AI agents now sell a field-service product that replaces ServiceTitan's scheduling and dispatch. ServiceTitan had published the rule seven weeks earlier: partners can't leverage the partnership to gradually displace the system of record. The agents changed the math.