Clinicians find ChatGPT jumps to solutions during young people’s distress
For people aged 18 to 25, ChatGPT’s crisis responses can intensify the moment instead of first helping them regain control. The study examined 19,930 conversations, survey data from 158 young adults, and five example conversations reviewed by ten clinicians. Clinicians found the system too quick to give dramatic responses and action-oriented suggestions, and proposed a three-step pattern: check safety, lower intensity, then explore the concern without endorsing it.