Support

Need a hand?

Email [email protected] and a human will get back to you, usually within a couple of days. Below are the quick answers to the things people ask most.

The newsletter

Not getting emails? Check spam/promotions and confirm you clicked the confirmation link from your first email. Still stuck? Email us and we'll sort it.
Change or cancel? Manage your subscriptions, or use the one-click unsubscribe in any issue's footer.

The app

Notifications. Turn the "briefing ready" alert on or off anytime from the Fields screen. If the switch won't turn on, enable notifications for LODE in your device Settings.
Your fields, saved stories, and preferences live on your device — no account needed. They stay until you clear them or uninstall.
Something looks off? Close and reopen the app; if it persists, reinstall. Then email us with your device and what you saw.

Your data

See the privacy policy for exactly what we collect and why. To access or delete your data, email [email protected] — uninstalling the app also removes everything it stored on your device.

Contact

Anything else — feedback, a bug, a topic request, or a partnership — reach us at [email protected].